Privacy Policy – TendeX
1. Introduction
TendeX (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website and services.
2. What Information We Collect
We may collect the following types of personal information:
- Identity Information – name, company name, job title
- Contact Information – email address, phone number
- Account Information – login details and user preferences
- Transaction Information – payment details (processed securely via third-party providers such as Stripe)
- Service Data – information you input into TendeX tools (e.g. procurement details, RFx inputs, scope information)
- Technical Data – IP address, browser type, device information, cookies, and usage data
- Marketing Preferences – your communication preferences
3. How We Collect Information
We may collect personal information when you:
- Register or use the TendeX platform
- Complete forms or use our tools (e.g. scope generator, RFx builder)
- Make a payment
- Subscribe to updates or marketing communications
- Contact us directly
- Interact with our website (via cookies and analytics tools)
4. How We Use Your Information
We may use your information to:
- Provide and operate the TendeX platform
- Generate procurement documents (e.g. RFQs, RFPs, scopes of work)
- Process payments and manage transactions
- Communicate with you regarding your account or services
- Improve our platform, tools, and user experience
- Provide customer support
- Send marketing communications (where you have consented)
- Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your information to:
- Service providers (e.g. hosting providers, payment processors like Stripe, analytics providers)
- Professional advisors (e.g. legal, accounting)
- Regulatory authorities where required by law
We do not sell your personal information.
6. Overseas Disclosure
Some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
- Secure servers and encryption
- Access controls and authentication
- Use of reputable third-party providers
However, no system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Cookies and Analytics
We use cookies and similar technologies to:
- Improve website functionality
- Analyse user behaviour
- Personalise your experience
You can control cookies through your browser settings.
10. Access and Correction
You may request access to, or correction of, your personal information by contacting us at the details below.
We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.You may request access to, or correction of, your personal information by contacting us at the details below.
11. Marketing Communications
We may send you marketing communications if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:
TendeX
Email: info@tendex.com.au
15. AI-Generated Content
TendeX uses artificial intelligence to assist in generating procurement documents. While outputs are designed to be accurate and professional, users remain responsible for reviewing and validating all content before use.